Frequently Asked Questions
Welcome to Recherché Crafts' FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.
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Shipping Information
What is the processing time for my order?
Processing time for custom items is 1-2 weeks. Rush orders may be available for an additional fee.
What shipping methods do you offer?
We offer:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Overnight Shipping: Next business day delivery
How are shipping costs calculated?
Shipping costs are calculated at checkout based on your order’s weight and chosen shipping method.
Do you ship internationally?
We currently ship to the U.S. and Canada. For international orders, please contact us.
How can I track my order?
You will receive a confirmation email with a tracking number once your order ships.
Order information
Is customization available for the designs on your website?
Absolutely! You are not limited to the themes and products showcased on our site. If you have a specific theme in mind that is not listed, please reach out to us. We love collaborating with you to bring your unique vision to life!
When should I place my order for my upcoming event?
We recommend placing your order at least 3 weeks prior to your event date to ensure timely delivery and production.
How should I provide my design preferences?
We encourage you to be as specific as possible regarding your desired theme and colors. You will receive a design proof via email prior to production. Please ensure that you provide a valid email address.
What should I do if I don't respond to the proof?
If we do not receive your response within 48 hours, your items will be sent "as is", without any modifications.
What if I need my order sooner than the standard processing time?
If you require a rushed order, please reach out to us before placing your order. A rush fee may apply, and we will work with you to accommodate your timeline as best we can.
Didn't find what you were looking for? Feel free to contact us at any time!